HomeReturns and exchanges
Returns and exchanges
When a medicine can be returned and when it cannot. Under the law of the Republic of Kazakhstan.
Cannot be returned
- Medicines of proper quality
- Medical devices
- Personal hygiene items
- Childcare products
Can be returned
- Goods of improper quality (defective)
- Shelf life expired at the time of purchase
- An error in the assembled order
- Labelling with a manufacturing defect
How to request a return
1
Contact a pharmacy or the hotline
Within 14 days, with the receipt and an ID document
2
Describe the reason and attach photos
For online orders — through your account
3
Wait for a decision
The review takes up to 3 business days
4
Receive your refund
To your card or Kaspi — within 10 business days
Returns of medicines of proper quality are not permitted under the list approved by Resolution of the Government of the Republic of Kazakhstan No. 394 of 15.03.1999. Keep the receipt and packaging until you finish the course of treatment.