Loyalty programme rules
The bonus programme of the Gippokrat pharmacy chain: purchases earn cashback that can be used to pay for future orders. The higher your total purchases, the higher your tier and cashback rate.
1. General provisions
1.1. The organiser of the loyalty programme is Gippokrat MFC LLP, BIN 060440000708 (hereinafter the “Organiser”).
1.2. The loyalty programme is a system for earning and spending bonuses that operates in the chain's pharmacies and in the gippokrat.kz online store.
1.3. A bonus is a notional accounting unit. 1 bonus equals 1 tenge when paying for subsequent orders. Bonuses are not money, cannot be cashed out and cannot be transferred between participants.
2. How to join
2.1. Any legally capable individual who places an order and confirms their phone number with a one-time code (OTP) becomes a participant. No separate plastic card is needed — the phone number serves as the identifier.
2.2. Participation in the programme is free and voluntary. By registering, the participant accepts these Rules and consents to the processing of personal data in accordance with the Privacy Policy.
3. Tiers and cashback
The tier is determined by the total value of completed orders (collected or delivered). The cashback rate is applied to the value of the paid order.
| Tier | Cashback | Total purchases |
|---|---|---|
| Бронза | 1% | Starting tier |
| Серебро | 3% | from 300 000 ₸ |
| Золото | 5% | from 500 000 ₸ |
Total purchases are counted cumulatively for the whole period of participation. The tier is upgraded automatically once the threshold is reached.
4. Earning bonuses
4.1. Bonuses are credited after the order has been received (status “Collected” for pickup or “Delivered” for courier delivery). No bonuses are credited for orders that are reserved, awaiting payment or cancelled.
4.2. The amount credited = the value of the paid order × the cashback rate of the current tier. Bonuses are credited on the value of the goods; the delivery fee is not included in the calculation.
4.3. Bonuses are not credited on the part of an order paid with bonuses, nor on individual items whose participation in the programme is restricted by law.
5. Spending bonuses
5.1. Accumulated bonuses can be used to pay for part of a subsequent order at the rate of 1 bonus = 1 ₸.
5.2. Bonuses can pay for up to 100% of the value of the goods in an order. Delivery cannot be paid with bonuses — if it is chargeable, its cost is paid in money. The amount available to spend is shown at checkout.
5.3. If goods paid for with bonuses are returned, the spent bonuses are returned to the participant's balance; the bonuses credited for that order are cancelled.
6. Validity of bonuses
6.1. Bonuses are valid for 12 months from the date of the last purchase. Making a new purchase extends the validity of all accumulated bonuses.
6.2. Unused bonuses expire at the end of that period and cannot be restored.
7. Restrictions
7.1. Bonuses are neither credited nor spent on goods whose sale at a discount is restricted by the legislation of the Republic of Kazakhstan (certain categories of medicines).
7.2. The Organiser may suspend participation in the programme if bad-faith actions are identified (fictitious orders, attempts to inflate bonuses).
8. Changes to the rules
8.1. The Organiser may amend these Rules, the tiers and the cashback rates by publishing a new version on this page. Changes take effect from the moment of publication.
8.2. Continued participation in the programme constitutes agreement with the new version of the Rules.
9. Contacts
For questions about earning and spending bonuses, contact the call centre on +7 (7172) 999-888 (daily 9:00–21:00) or mfk@gippokrat.kz.